Legal agreement governing the use of kera99 platform services for Indonesian players
Last Updated: January 1, 2026These Terms & Conditions constitute a legally binding agreement between you (the "User", "Player", or "Member") and kera99 (the "Platform", "Service", "Company", "We", "Us", or "Our"). By creating an account, depositing funds, or accessing any kera99 services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any provision herein, you must immediately cease using the Platform and close your account.
For the purposes of these Terms & Conditions, the following definitions apply:
Access to and use of kera99 services is subject to strict eligibility criteria designed to ensure legal compliance and responsible gaming practices:
All Users must be at least twenty-one (21) years of age at the time of Account registration. kera99 strictly prohibits minors from accessing gambling services. By registering, you represent and warrant that you meet this minimum age requirement. kera99 reserves the right to request age verification documentation at any time and will immediately suspend Accounts found to be held by individuals under 21 years of age. Deposits made by underage Users will be forfeited and Accounts permanently closed.
kera99 services are intended primarily for residents of Indonesia. Users must be physically located within Indonesian territory when accessing the Platform. You confirm that online gambling is not prohibited in your specific jurisdiction within Indonesia and that your participation does not violate any local, regional, or national laws applicable to you.
Users must possess full legal capacity to enter into binding contracts under the laws of Indonesia. Individuals under legal guardianship, conservatorship, or otherwise lacking legal capacity are prohibited from using kera99 services.
Each individual User may maintain only one (1) Account with kera99. Multiple Accounts registered by the same person, whether using different personal details, payment methods, or devices, constitute a violation of these Terms. kera99 employs advanced fraud detection systems to identify duplicate Accounts and reserves the right to close all related Accounts and void associated winnings.
kera99 implements rigorous age verification procedures including KYC documentation review. Users under 21 years of age will be permanently banned from the Platform. Parents and guardians are responsible for monitoring minors' internet access to prevent underage gambling.
Registration on the kera99 platform involves several steps designed to protect both Users and the Platform from fraud and unauthorized access:
To create an Account, Users must provide accurate, current, and complete information including full legal name as it appears on government-issued identification, valid email address, secure password meeting complexity requirements, mobile phone number registered in Indonesia, date of birth confirming age eligibility, and residential address within Indonesian territory. All information provided during registration must be truthful and verifiable.
Users are solely responsible for maintaining the confidentiality of their login credentials. You must not share your username or password with any third party. kera99 will never request your password via email, phone, or any communication channel. Any activity conducted through your Account will be deemed authorized by you. Users must immediately notify kera99 Customer Support if they suspect unauthorized access to their Account.
Prior to processing the first withdrawal request, kera99 requires Users to complete KYC verification by submitting clear, legible copies of the following documents: government-issued photo identification (Indonesian National ID card or KTP), proof of address dated within the last three months (utility bill, bank statement, or government correspondence), and a selfie photograph holding the identification document next to the User's face. Verification typically completes within one to twenty-four hours. Failure to complete KYC verification will result in withdrawal requests being declined until verification is successfully completed.
Users must promptly update Account information if any registered details change, including email address, phone number, or residential address. kera99 is not responsible for communication failures resulting from outdated contact information.
kera99 supports multiple payment methods tailored to Indonesian banking infrastructure, ensuring convenient fund management for Users:
Users may deposit funds via the following approved channels: Indonesian bank transfers through BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon; and e-wallet services including OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit amount is Rp 50,000 (fifty thousand Indonesian Rupiah). Maximum deposit limits vary by payment method and User verification status. All deposits are processed in Indonesian Rupiah (IDR). Currency conversion fees do not apply.
Deposits via major Indonesian banks (BCA, BRI, BNI, Mandiri) during banking hours typically reflect in User Accounts within five minutes. Deposits outside banking hours or via secondary banks may take up to twenty-four hours. E-wallet deposits process instantly to fifteen minutes depending on provider. Users should retain transaction receipts and reference numbers for verification purposes.
Withdrawal requests may be initiated once the User has completed KYC verification. Minimum withdrawal amount is Rp 100,000 (one hundred thousand Rupiah). Withdrawals must be made to bank accounts or e-wallets registered in the User's name matching KYC documentation. Third-party withdrawals are strictly prohibited. Verified Accounts can expect withdrawal processing within fifteen minutes to twenty-four hours depending on verification status, withdrawal amount, and banking institution processing times. VIP tier members receive priority withdrawal processing.
kera99 reserves the right to conduct additional security checks on withdrawal requests, particularly for first-time withdrawals, large amounts, or unusual activity patterns. Withdrawals from Bonus credits are subject to wagering requirements as specified in promotional terms. Users must wager deposited funds at least once (1x wagering) before withdrawal to comply with anti-money laundering regulations. Failure to meet wagering requirements may result in withdrawal delays or declined requests.
kera99 does not charge fees for deposits or withdrawals. However, Users are responsible for any fees imposed by their banking institutions or payment providers. International transaction fees do not apply as all transactions are processed in Indonesian Rupiah through local payment channels.
While kera99 strives to process withdrawals within fifteen minutes for verified Accounts, processing times may extend during high-volume periods, weekends, or Indonesian public holidays (Indonesian Independence Day on August 17, Idul Fitri, Chinese New Year, Nyepi). Users are advised to plan withdrawal requests accordingly.
kera99 offers various promotional incentives to enhance User entertainment value. All Bonuses are subject to specific terms and conditions:
Bonuses are available to eligible Users who meet promotional criteria including minimum deposit amounts, game type participation, or VIP tier status. Users may not abuse promotional offers through multiple Accounts, collusion, or fraudulent activity. kera99 reserves the right to void Bonuses and winnings derived from abusive behavior.
Bonus funds typically carry wagering requirements ranging from ten times (10x) to forty times (40x) the Bonus amount before withdrawal eligibility. Specific wagering requirements are detailed in each promotional offer. Game contributions toward wagering vary by game type: slots typically contribute one hundred percent (100%), table games may contribute ten to twenty percent (10-20%), and certain games may be excluded entirely. Users must review promotional terms before accepting Bonuses.
When playing with active Bonus funds, Users are restricted to maximum bet amounts as specified in promotional terms, typically Rp 50,000 per bet. Exceeding maximum bet limits during Bonus wagering will result in Bonus forfeiture and voiding of associated winnings.
Bonuses expire if wagering requirements are not met within the specified timeframe, typically seven to thirty days from Bonus activation. Expired Bonuses and any winnings derived from them will be removed from User Accounts.
kera99 reserves the right to modify, suspend, or terminate promotional offers at any time without prior notice. Changes to promotional terms will be communicated via the Platform and do not retroactively affect Bonuses already activated by Users.
Users must adhere to fair play principles and acceptable conduct standards when using kera99 services:
Users agree to play fairly and refrain from employing fraudulent tactics, collusion with other Users, use of automated betting software (bots), exploitation of software errors or game malfunctions, or any strategy designed to manipulate outcomes or gain unfair advantage. kera99 employs sophisticated monitoring systems to detect irregular betting patterns.
In the event of game malfunction, software error, or technical issue affecting gameplay, kera99 reserves the right to void affected game rounds and return stakes to User Accounts. Winnings resulting from malfunctions will not be honored. Users must report suspected malfunctions to Customer Support immediately.
If a User's internet connection drops during gameplay, in-progress game rounds will be resolved according to game provider rules. For live casino games, the round completes with the User's last action standing. For sports betting, bets remain valid and settle according to official results. Users are responsible for maintaining stable internet connections.
All sports bets settle according to official results declared by governing bodies. For Indonesian football (BRI Liga 1) and Timnas Indonesia matches, results are based on official league or federation announcements. Abandoned or postponed matches void bets unless otherwise stated in specific market rules. Mix parlay (accumulator) bets require all selections to win; a single loss voids the entire bet. Voor bola (Asian handicap) and over/under markets settle according to full-time results including stoppage time but excluding extra time unless specified.
Togel game results are based on official draws from Singapore (Togel SGP), Hong Kong (Togel HK), Sydney (Togel SDY), and Macau markets. kera99 is not responsible for draw delays or cancellations by official lottery operators. Results are final once published by the respective lottery authority. Disputes regarding results must reference official lottery announcements.
While kera99 strives to provide reliable services, certain limitations of liability apply:
kera99 does not guarantee uninterrupted access to the Platform. Services may be temporarily unavailable due to maintenance, technical issues, server problems, or circumstances beyond our control. kera99 is not liable for losses resulting from Platform unavailability.
Games on the kera99 platform are provided by third-party suppliers including Evolution Gaming, Pragmatic Play, NetErt, Microgaming, and others. kera99 acts as an intermediary and is not liable for game malfunctions, errors, or disputes arising from third-party software. Game-specific issues should be reported to kera99 Customer Support for escalation to providers.
While kera99 implements bank-grade SSL encryption and security measures, Users acknowledge that internet transmission carries inherent risks. Users are responsible for maintaining secure devices, avoiding public Wi-Fi for transactions, and protecting login credentials. kera99 is not liable for losses resulting from User security negligence.
In no event shall kera99's total liability to any User exceed the amount held in that User's Account Balance at the time the liability arose. kera99 is not liable for indirect, consequential, or punitive damages.
kera99 reserves the right to suspend or terminate User Accounts under certain circumstances:
Users may request Account closure at any time by contacting Customer Support. Outstanding balances will be returned to Users following verification procedures. Self-exclusion options are available for responsible gaming purposes.
kera99 may suspend Accounts for investigation purposes if fraudulent activity is suspected, KYC verification fails or reveals discrepancies, Terms violations occur, unusual betting patterns emerge, or chargeback disputes arise. During suspension, Account access is restricted pending investigation completion.
Accounts may be permanently terminated for multiple Account ownership, underage gambling, providing false information during registration or KYC, money laundering or criminal activity, abusive behavior toward staff or other Users, or repeated Terms violations. Terminated Users forfeit Account Balances and are permanently banned from creating new Accounts.
These Terms & Conditions are governed by international gaming regulations and the laws of the licensing jurisdiction under which kera99 operates. Disputes arising from Platform use should first be addressed through kera99 Customer Support. Users and kera99 agree to attempt good-faith resolution of disputes through negotiation. If informal resolution fails, disputes may be escalated to the licensing authority for formal arbitration. Court proceedings are considered a last resort.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect. Invalid provisions will be modified minimally to achieve enforceability while preserving original intent.
kera99 reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated via email and Platform notifications. Continued use of kera99 services after Terms modifications constitutes acceptance of updated Terms. Users who disagree with modifications must close their Accounts.
kera99 operates under international gaming licenses and serves Indonesian players while maintaining compliance with international standards for player protection, responsible gaming, and financial transparency. Users acknowledge that online gambling regulations in Indonesia may evolve and agree to comply with applicable local laws.
For questions regarding these Terms & Conditions, Users may contact kera99 Customer Support through the following channels:
When contacting support regarding Terms & Conditions inquiries, please reference the specific section number and provide your Account username for faster resolution.
By creating an Account and using kera99 services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. These Terms constitute the complete agreement between you and kera99 regarding Platform use. If you do not agree with any provision, you must not use kera99 services and should close your Account immediately.
All kera99 members must be at least 21 years of age. Rigorous KYC verification ensures compliance with age restrictions. Underage accounts are immediately terminated with deposits forfeited.
Users are solely responsible for maintaining login credential confidentiality. One account per person policy strictly enforced. Unauthorized access must be reported immediately to Customer Support.
All gameplay must adhere to fair play principles. Fraudulent tactics, collusion, or exploitation of system errors result in account termination and winnings forfeiture. Integrity is paramount.
Minimum deposit Rp 50,000 via Indonesian banks and e-wallets. Minimum withdrawal Rp 100,000 after KYC completion. Processing times range from 15 minutes to 24 hours depending on verification status.
All bonuses subject to wagering requirements (10x-40x) and specific terms. Maximum bet limits apply during bonus play. Bonus abuse through multiple accounts results in immediate forfeiture.
kera99 reserves the right to modify Terms & Conditions at any time. Material changes communicated via email. Continued platform use after modifications constitutes acceptance of updated terms.
Our Customer Support team is available 24/7 to clarify any provisions in these Terms & Conditions. We're committed to transparency and helping you understand your rights and responsibilities as a kera99 member.